At Man Plus Fashion, we want you to be completely satisfied with your plus-size menswear purchase. If for any reason you’re not happy with your item, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Items must be unworn, unwashed, and in their original condition with all tags attached
  • Returns must be initiated within 15 days of receiving your order
  • Proof of purchase (order number) is required
Note: For hygiene reasons, swimwear (including Men Plus Size Swim One-Pieces and Men Plus Size Swimwear) is final sale and cannot be returned or exchanged unless faulty.

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service team at [email protected] with your return/exchange request within 15 days of receiving your order. Use the template below for your request.
  2. Wait for Approval: We’ll respond within 2 business days with return authorization and instructions.
  3. Package Your Item: Securely package the item in its original packaging if possible.
  4. Ship Your Return: Send the package to our warehouse address (provided in your return authorization email) using a trackable shipping method.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Man Plus Fashion Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item Name: [Product Name] – Size: [Size] – Reason for Return/Exchange: [Brief Reason] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Email] [Your Contact Phone Number – optional]

Refund Process

Once we receive and inspect your return:

  • Refund Timing: Refunds are processed within 5-7 business days after we receive your return.
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the replacement item costs more, you’ll need to pay the difference
  • If it costs less, we’ll refund the difference
  • Standard shipping rates apply for exchanges

Damaged or Faulty Items

If you receive a damaged or faulty item:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange for a free return and replacement or refund

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

International Returns

For international customers (excluding some Asian and remote regions):

  • All customs fees and return shipping costs are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid additional customs charges

If you have any questions about our returns policy, don’t hesitate to contact our friendly customer service team at [email protected] during our business hours (Monday-Friday, 9AM-5PM AEST).

Thank you for shopping with Man Plus Fashion – where big and tall men find style and comfort!