At Man Plus Fashion, we’re committed to making your shopping experience as smooth and enjoyable as possible. Whether you’re looking for stylish plus-size beach shorts, comfortable denim, or perfect-fitting polo shirts, we’ve got you covered – and we stand behind every product we sell.

Shipping Information

Order Processing

We typically process orders within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is on its way.

Shipping Options

We offer two convenient shipping methods to serve our global customers (excluding some Asian and remote regions):

  • Standard Shipping (AUD $12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
  • Free Shipping (for orders over AUD $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch

Note for International Customers: Please be aware that customs fees and import duties are the responsibility of the recipient. We recommend checking with your local customs office for potential charges before ordering.

Returns & Exchanges

We want you to love your plus-size fashion as much as we do! If you’re not completely satisfied, we offer a hassle-free returns process.

Eligibility

To qualify for a return or exchange:

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Request must be initiated within 15 days of receiving your order
  • Proof of purchase (order number) is required

Important Exception: For hygiene reasons, all swimwear items (including Men Plus Size Swim One-Pieces and Men Plus Size Swimwear) are final sale and cannot be returned or exchanged unless faulty.

How to Return an Item

Follow these simple steps to return or exchange your item:

  1. Contact Us:

    Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below for your request.

    Return/Exchange Request Template
    Subject: Return/Exchange Request – Order #[Your Order Number]

    Dear Man Plus Fashion Customer Service,

    I would like to request a [return/exchange] for my recent order #[Your Order Number].

    Details:
    – Item Name: [Product Name]
    – Size: [Size]
    – Reason for Return/Exchange: [Brief Reason]

    Please advise on next steps.

    Best regards,
    [Your Full Name]
    [Your Contact Email]
    [Your Contact Phone Number – optional]

  2. Wait for Approval:

    We’ll respond within 2 business days with return authorization and instructions.

  3. Package Your Item:

    Securely package the item in its original packaging if possible.

  4. Ship Your Return:

    Send the package to our warehouse address (provided in your return authorization email) using a trackable shipping method.

Refund Process

Once we receive and inspect your return:

  • Refund Timing: Processed within 5-7 business days after we receive your return
  • Refund Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the replacement item costs more, you’ll need to pay the difference
  • If it costs less, we’ll refund the difference
  • Standard shipping rates apply for exchanges

Damaged or Faulty Items

If you receive a damaged or faulty item:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange for a free return and replacement or refund

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

International Returns Note: For our international customers, all customs fees and return shipping costs are the customer’s responsibility. Please mark the package as “Returned Goods” to avoid additional customs charges.

Need Help?

Our friendly customer service team is here to help! Contact us at [email protected] during our business hours (Monday-Friday, 9AM-5PM AEST).

Thank you for choosing Man Plus Fashion – where big and tall men find style and comfort in every piece!